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Los Angeles HP Color LaserJet Enterprise M652 Repair

December 7, 2020

HP LaserJet Enterprise M600, HP LaserJet Managed E60000 series – A “13.BY.XY paper jam” or “Size Mismatch” message displays on the printer control panel when attempting to print on self-adhesive paper

Issue

A “13.BY.XY paper jam” or “Size Mismatch” error message displays on the printer control panel when attempting to print on self-adhesive paper or on a pressure seal mailer.
In the “13.BY.XY paper jam” error message, the “X” and “Y” characters will be replaced by numeric or alphanumeric values that can be used by call center agents and field technicians to identify the location of the jam. Following are examples of the specific error code that might display on the printer control panel:
  • 13.B9.A1
  • 13.B2.D2
  • Replacement cartridges
HP 655A Black Original LaserJet Toner Cartridge (~12,500 yield) CF450A; HP 656X High Yield Black Original LaserJet Toner Cartridge (~27,000 yield) CF460X; HP 655A Cyan Original LaserJet Toner Cartridge (~10,500 yield) CF451A; HP 656X High Yield Cyan Original LaserJet Toner Cartridge (~22,000 yield) CF461X; HP 655A Yellow Original LaserJet Toner Cartridge (~10,500 yield) CF452A; HP 656X High Yield Yellow Original LaserJet Toner Cartridge (~22,000 yield) CF462X;HP 655A Magenta Original LaserJet Toner Cartridge (~10,500 yield) CF4533A; HP 656X High Yield Magenta Original LaserJet Toner Cartridge (~22,000 yield) CF463X
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