Control panel help system
Restore factory settings
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
Printer does not pick up paper or misfeeds
Clear paper jams
Improve print quality
Image defects table
Solve wired network problems
Solve wireless network problems
Printer feeds incorrect page size Printer feeds incorrect page size | |
Cause | Solution |
The correct size paper is not loaded in the tray. | Load the correct size paper in the tray. |
The correct size paper is not selected in the software program or printer driver. | Confirm that the settings in the software program and printer driver are correct, because the software program settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. |
The correct size paper for the tray is not selected in the printer control panel. | From the control panel, select the correct size paper for the tray. |
The paper size is not configured correctly for the tray. | Print a configuration page to determine the paper size for which the tray is configured. |
The guides in the tray are not against the paper. | Verify that the paper guides are touching the paper. |
Printer pulls from incorrect tray Printer pulls from incorrect tray | |
Cause | Solution |
A driver for a different printer is in use. | Use a driver for this printer. |
The specified tray is empty. | Load paper in the specified tray. |
The paper size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine the paper size for which the tray is configured. |
The guides in the tray are not against the paper. | Verify that the guides are touching the paper. |
Paper does not feed from Tray 2-X Paper does not feed from Tray 2-X | |
Cause | Solution |
The correct size paper is not loaded. | Load the correct size paper. |
The input tray is empty. | Load paper in the input tray. |
The correct paper type for the input tray is not selected in the printer control panel. | From the printer control panel, select the correct paper type for the input tray. Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight, even if the specified weight is within the weight range. |
Paper from a previous jam has not been completely removed. | Open the printer and remove any paper in the paper path. Closely inspect the fuser area for jams. |
None of the optional trays appear as input tray options. | The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays. |
An optional tray is incorrectly installed. | Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the printer. |
The paper size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine the paper size for which the tray is configured. |
The guides in the tray are not against the paper. | Verify that the guides are touching the paper |
Output is curled or wrinkled Output is curled or wrinkled | |
Cause | Solution |
Paper does not meet the specifications for this printer. | Use only paper that meets the HP paper specifications for this printer. |
The correct paper type for the input tray is not selected in the printer control panel. | From the printer control panel, select the correct paper type for the input tray. Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight, even if the specified weight is within the weight range. |
Paper is damaged or in poor condition. | Remove paper from the input tray and load paper that is in good condition.
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HP LaserJet Enterprise M607, M608, M609 printers – Replace the toner cartridge
Item | Description | Cartridge number | Part number |
HP 37Y Extra High Yield Black Original LaserJet Toner Cartridge (M608, M609 only) | Extra high-capacity replacement toner cartridge | 37Y | CF237Y |
HP 37X High Yield Black Original LaserJet Toner Cartridge (M608, M609 only) | High-capacity replacement toner cartridge | 37X | CF237X |
HP 37A Black Original LaserJet Toner Cartridge (M607, M608, M609) | Standard-capacity replacement toner cartridge | 37A | CF237A |
SAN BERNARDINO COUNTY | ||
Adelanto, CA. Alta Loma, CA. Amboy, CA. Angelus Oaks, CA. Apple Valley, CA. Baker, CA. Barstow, CA. Big Bear City, CA. Big Bear Lake, CA. Big River, CA. Bloomington, CA. Blue Jay, CA. Bryn Mawr, CA. Cadiz, CA. Cedar Glen, CA. Cedarpines Park, CA. Chino, CA. Chino Hills, CA. Cima, CA. Colton, CA. Crest Park, CA. Crestline, CA. Daggett, CA. Devore Heights, CA. Earp, CA. Essex, CA. | Etiwanda, CA. Fawnskin, CA. Fontana, CA. Forest Falls, CA. Fort Irwin, CA. Grand Terrace, CA. Green Valley Lake, CA. Guasti, CA. Helendale, CA. Hesperia, CA. Highland, CA. Hinkley, CA. Joshua Tree, CA. Lake Arrowhead, CA. Landers, CA. Loma Linda, CA. Lucerne Valley, CA. Lytle Creek, CA. Mentone, CA. Montclair, CA Morongo Valley, CA. Mountain Pass, CA. Needles, CA. Newberry Springs, CA. Oak Glen, CA. Oak Hills, CA. | Ontario, CA. Oro Grande, CA. Parker Dam, CA. Patton, CA. Phelan, CA. Pinon Hills, CA. Pioneertown, CA. Rancho Cucamonga, CA. Redlands, CA. Rialto, CA. Rimforest, CA. Running Springs, CA. San Bernardino, CA. Skyforest, CA. Spring Valley Lake, CA. Sugarloaf, CA. Trona, CA. Twentynine Palms, CA. Twin Peaks, CA. Upland, CA. Victorville, CA. Wrightwood, CA. Yermo, CA. Yucaipa, CA. Yucca Valley, CA. |
RIVERSIDE COUNTY | ||
Aguanga, CA. Anza, CA. Banning, CA. Beaumont, CA. Bermuda Dunes, CA. Blythe, CA. Cabazon, CA. Calimesa, CA. Canyon Lake, CA. Cathedral City, CA. Cherry Valley, CA. Chiriaco Summit, CA. Coachella, CA. Corona, CA. Desert Center, CA. Desert Hot Springs, CA. Hemet, CA. | Homeland, CA. Idyllwild, CA. Indian Wells, CA. Indio, CA. La Quinta, CA. Lake Elsinore, CA. Mecca, CA. Menifee, CA. Mira Loma, CA. Moreno Valley, CA. Mountain Center, CA. Murrieta, CA. Norco, CA. North Palm Springs, CA. Nuevo, CA. Palm Desert, CA. Palm Springs, CA. | Perris, CA. Pine Cove, CA. Quail Valley, CA. Rancho Mirage, CA. Riverside, CA. Romoland, CA. Rubidoux, CA. San Jacinto, CA. Sky Valley, CA. Sun City, CA. Temecula, CA. Thermal, CA. Thousand Palms, CA. Wildomar, CA. Winchester, CA. |
ORANGE COUNTY | ||
Aliso Viejo, CA. Anaheim, CA. Anaheim Hills, CA. Atwood, CA. Brea, CA. Buena Park, CA. Capistrano Beach, CA. Corona del Mar, CA. Costa Mesa, CA. Coto de Caza, CA. Cypress, CA. Dana Point, CA. El Toro, CA. Foothill Ranch, CA. Fountain Valley, CA. Fullerton, CA. Garden Grove, CA. | Huntington Beach, CA. Irvine, CA. La Habra, CA. La Palma, CA. Ladera Ranch, CA. Laguna Beach, CA. Laguna Hills, CA. Laguna Niguel, CA. Laguna Woods, CA. Lake Forest, CA. Los Alamitos, CA. Midway City, CA. Mission Viejo, CA. Monarch Beach, CA. Newport Beach, CA. Orange, CA. Placentia, CA. | Rancho Santa Margarita, CA. San Clemente, CA. San Juan Capistrano, CA. Santa Ana, CA. Santa Ana Heights, CA. Seal Beach, CA. Silverado, CA. South Laguna, CA. Stanton, CA. Sunset Beach, CA. Surfside, CA. Trabuco Canyon, CA. Tustin, CA. Villa Park, CA. Westminster, CA. Yorba Linda, CA. |
LOS ANGELES COUNTY | ||
Acton, CA. Agoura, CA. Agoura Hills, CA. Agua Dulce, CA. Alahambra, CA. Altadena, CA. Arcadia, CA. Arleta, CA. Artesia, CA. Avalon, CA. Azusa, CA. Baldwin Park, CA. Bassett, CA. Bel Air, CA. Bell, CA. Bell Canyon, CA. Bell Gardens, CA. Bell Flower, CA. Bellmont Shore, CA. Beverly Hills, CA. Bradbury, CA. Brentwood, CA. Burbank, CA. Calabasas, CA. Canoga Park, CA. Canyon Country, CA. Carson, CA. Castaic, Ca. Century City, CA. Cerritos, CA. Chatsworth, CA. City of Commerce, CA. City of Industry, CA. Claremont, CA. Cole, CA. Commerce, CA. Compton, CA. Covina, CA. Cudahy, CA. Culver City, CA. Diamond Bar, CA. Downey, CA. Duarte, CA. Eagle Rock, CA. East Los Angeles, CA. El Monte, CA. El Segundo, CA. Elizabeth Lake, CA. Encino, CA. Gardena, CA. Glendale, CA. Glendora, CA. Granada Hills, CA. Hacienda Heights, CA. Harbor City, CA. Hawaiian Gardens, CA. Hawthorne, CA. | Hazard, CA. Hermosa Beach, CA. Hidden Hills, CA. Hollywood, CA. Huntington Park, CA. Inglewood, CA. Irwindale, CA. La Canada, CA. La Canada Flintridge, CA. La Cresenta, CA. La Mirada, CA. La Puente, CA. La Verne, CA. Lake Hughes, CA. Lake Los Angeles, CA. Lake View Terrace, CA. Lakewood, CA. Lancaster, CA. Lawndale, CA. Lennox, CA. Leona Valley, CA. Littlerock, CA. Llano, Ca. Lomita, CA. Long Beach, CA. Los Angeles, CA. Los Nietos, CA. Lynwood, Ca. Malibu, CA. Manhattan Beach, CA. Mar Vista. CA. Marina del Rey, CA. Maywood, CA. Mission Hills, CA. Monrovia, CA. Montebello, CA. Monterrey Park, CA. Montrose, CA. Mount Baldy, CA. Mount Wilson, CA. Newhall, CA. North Hills, CA. North Hollywood, CA. Northridge, CA. Norwalk, CA. Oak Park, CA. Pacific Palisades, CA. Pacoima, CA. Palmdale, CA. Palos Verdes Estates, CA. Panorama City, CA. Paramount, CA. Pasadena, Ca. Pearblossom, CA. Pico Rivera, CA. Playa del Rey, CA. Pomona, CA. | Porter Ranch, CA. Quartz Hill, CA. Rancho Dominguez, CA. Rancho Palos Verdes, CA. Redondo Beach, CA. Reseda, CA. Rolling Hills, CA. Rolling Hills Estates, CA. Rosemead, CA. Rowland Heights, CA. San Dimas, CA. San Fernando, CA. San Gabriel, CA. San Marino, CA. San Pedro, Ca. Santa Clarita, CA. Santa Fe Springs, CA. Santa Monica, CA. Saugus, CA. Sepulveda, CA. Shadow Hills, CA. Sherman Oaks, CA. Sierra Madre, CA. Signal Hill, CA. South El Monte, CA. South Gate, CA. South Pasadena, CA. Studio City, CA. Sun Valley, CA. Sunland, CA. Sylmar, CA. Tarzana, CA. Temple City, CA. Terminal Island, CA. Toluca Lake, CA. Topanga, CA. Torrance, CA. Tujunga, CA. Universal City, CA. Val Verde, CA. Valencia, CA. Valley Village, CA. Valyermo, CA. Van Nuys, CA. Venice, CA. Verdugo City, CA. Vernon, CA. Walnut, CA. West Covina, CA. West Hills, CA. West Hollywood, CA. Westchester, CA. Westwood, CA. Whittier, CA. Wilmington, CA. Winnetka, CA. Woodland Hills, CA. |