Los Angeles HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer – Perform preventive maintenance
Los Angeles County
Agoura Hills, Alhambra, Arcadia, Artesia, Avalon, Azusa, Baldwin Park, Bell, Bell gardens, Bellflower, Beverly Hills, Burbank, Calabasas, Carson, Cerritos, Claremont, City of Industry, Compton, Covina, Chatsworth, Cudahy, Culver City, Diamond Bar, Downey, Duarte, El Monte, El Segundo, Gardena, Glendale, Glendora, Hawaiian Gardens, Hawthorne, Hermosa Beach, Hidden Hills, Huntington Park, Inglewood, Irwindale, La Cañada Flintridge, La Mirada, La Puente, La Verne, La Habra Heights, Lakewood, Lawndale, Lomita, Long Beach, Los Angeles, Lynwood, Malibu, Manhattan Beach, Maywood, Monrovia, Montebello, Monterey Park, Norwalk, Palos Verdes Estates, Paramount, Pasadena, Pico Rivera, Pomona, Rancho Palos Verdes, Redondo Beach, Rolling Hills, Rolling Hills Estates, Rosemead, San Dimas, San Fernando, San Gabriel, San Marino ,Santa Fe Springs, Santa Monica, Sierra Madre, Signal Hill, South El Monte, South Gate, South Pasadena, Sun Valley, Temple City, Torrance, Vernon, Walnut, West Covina, West Hollywood, Westlake Village, Whittier, Acton, Agua Dulce, Alondra Park, Altadena, Avocado Heights, Castaic, East Los Angeles, East Pasadena, East Rancho Domiguez, East San Gabriel, East Whittier, Elizabeth Lake, Florence-Graham, Green Valley, Hacienda Heights, La Montrose, Lake Hughes, Lake Los Angeles, Marina del Rey, North El Monte, Quartz Hill, Rose Hills, Rowland Heights, San Pasqual, South Monrovia Island, South San Gabriel, South San Jose Hills, South Whittier, Stevenson Ranch, Sun Village, Topanga, Val Verde, Valinda, View Park-Windsor Hills, Walnut Park, West Athens, West Carson, West Puente Valley, Rancho Domiguez, West Whittier, Los Nietos, Westmont, Willow brook, Toluca Lake, CA. Los Angeles Downtown, Los Angeles downtown Party district, Los Angeles downtown candy district, Los Angeles downtown toy district, Los Angeles downtown flower district, Los Angeles downtown fashion district, Los Angeles downtown Jewelry district, Los Angeles downtown arts district, Los Angeles downtown electronic district, Los Angeles downtown little Tokyo district, Los Angeles downtown South Park district, Los Angeles downtown bunker hill district, Los Angeles downtown wholesale district
Orange County
Aliso Viejo, Anaheim, Brea, Buena Park, Costa Mesa, Cypress, Dana Point, Fountain Valley, Fullerton, Garden Grove, Huntington Beach, Irvine, La Habra, La Palma, , Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, Lake Forest, Las Flores, Los Alamitos, Midway City, Mission Viejo, Newport Beach, North Tustin, Orange, Placentia, Rancho Santa Margarita, Rossmoor, San Clemente, San Juan Capistrano, Santa Ana, Seal Beach, Stanton, Tustin, Villa Park, Westminster, Yorba Linda
Riverside County
Cabazon, Calimesa, Cathedral City, Coachella, Corona, Desert Center, Desert Hot Springs, Homeland, Idyllwild, Indian Wells, Indio, La Quinta, Lake Elsinore, Mira Loma, Moreno Valley, Murrieta, Norco, North Palm Springs, Palm Desert, Palm Springs, Perris, Rancho Mirage, Riverside, San Jacinto, Sun City, Temecula, Thousand Palms, Wildomar
San Bernardino County
Adelanto, Barstow, Big Bear City, Big Bear Lake, Bloomington, Blue Jay, Cedar Glen, Chino, Chino Hills, Colton, Crestline, Fontana, Forest Falls, Fort Irwin, Grand Terrace, Green Valley Lake, Lake Arrowhead, Loma Linda,
Lucerne Valley, Montclair, Morongo Valley, Mt Baldy, Ontario, Rancho Cucamonga, Redlands, Rialto, Running Springs, San Bernardino, Twenty nine Palms, Twin Peaks, Upland, Victorville, Wrightwood, Yucaipa,
Ventura County
Camarillo, Fillmore, Moorpark, Newbury Park, Oak Park, Oak View, Ojai, Oxnard, Port Hueneme, Santa Paula, Simi Valley, Thousand Oaks, Ventura, Westlake Village
HP Printer Error Codes Repair
10.00.33
Description
A used supply is in use (end of life).
Recommended action
No action necessary.
10.00.35
Description
An incompatible supply is in use.
Recommended action
Install the correct HP print cartridge for this product (CE390A or CE390X).
NOTE: The CE390X cartridge is not compatiable with the HP LaserJet Enterprise 600 M601.
10.00.60
Description
The black cartridge is low.
Recommended action
If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.
10.00.69
Description
The black cartridge is very low.
Recommended action
If print quality is no longer acceptable, replace the print cartridge.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.
10.00.91
Description
Cartridge motor stall.
Recommended action
Replace the print cartridge.
10.0X.Y0 Supply memory error
Description
The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing
from the print cartridge.
Memory error (Y = 0)
◦ 10.00.00 (event code)
Black print cartridge
Memory tag missing (Y = 1)
◦ 10.00.10 (event code)
Black print cartridge
Recommended action
1. Remove, and then reinstall the indicated print cartridge.
2. If the error reappears, turn the power off, and then on.
3. Check the cartridge memory tag. If it is damaged, replace the cartridge.
4. If the error persists, replace the indicated print cartridge.
10.23.35
Description
An incompatible fuser is in use.
Recommended action
Replace the fuser.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.
10.23.50
Description
The fuser kit life was reset above the order threshold.
Recommended action
No action necessary.
10.23.51
Description
The fuser kit life was reset above the replace threshold.
Recommended action
No action necessary.
10.23.52
Description
The fuser kit life was reset above the reset threshold.
Recommended action
No action necessary.
10.23.60
Description
The product indicates when fuser kit is very low. The actual remaining fuse kit life might vary.You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action
If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual
for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install
when the print quality is no longer acceptable.
10.23.70 Printing Past Very Low
Description
The product indicates when the fuser kit is very low. The actual remaining fuse kit life might vary.
You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
Recommended action
If print quality is no longer acceptable, replace the fuser kit. See the parts chapter in the service manual for the fuser kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.
10.26.15
Description
The product indicates when the maintenance might need to be replaced.
Recommended action
If print quality is no longer acceptable, replace the maintenance kit. See the parts chapter in the service manual for the maintenance kit part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.
10.26.50
Description
The maintenance kit was reset.
Recommended action
No action required.
10.XX.41 Unsupported Supply In Use
Description
The installed print cartridge is for a different product.
◦ 10.00.41 (event code)
Black print cartridge
Recommended action
Remove the print cartridge, and then install the correct cartridge for this product.
TIP: See the parts chapter in the service manual for the correct cartridge part number
.
10.XX.70 Printing past very low
Description
The product indicates when a supply level is very low. The actual remaining print cartridge life might vary.
You do not need to replace the print cartridge at this time unless print quality is no longer acceptable.
NOTE: After an HP supply has reached the very low threshold, the HP premium protection warranty ends.
◦ 10.00.70 (event code)
Black print cartridge
Recommended action
If print quality is no longer acceptable, replace the print cartridge. See the parts chapter in the service manual for the correct cartridge part number.
TIP: Advise the customer that HP recommends that they have replacement supplies available to install when the print quality is no longer acceptable.
10.YY.15 Install <supply>
Description
The indicated supply has been removed or installed incorrectly.
◦ 10.00.15 (event code)
Black print cartridge
◦ 10.23.15
Fuser kit
Recommended action
Replace or install the indicated supply.
See the parts chapter in the service manual for the correct supply or kit part number.
10.YY.35 Incompatible <supply>
Description
The indicated supply is not compatible with this product.
◦ 10.00.35 (event code)
Black print cartridge
◦ 10.23.35 (event code)
Fuser
Recommended action
CAUTION: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product. See the parts chapter in the service manual for the correct supply part number.
11.00.YY Internal clock error
Description
The product real time clock has experienced an error.
◦ 01=dead clock
◦ 02=dead real time clock
Recommended action
Whenever the product is turned off and then turned on again, set the time and date at the control panel.
If the error persists, you might need to replace the formatter.
13.00.00
Description
Generic jam event code.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
13.00.EE
Description
Unknown door open
Recommended action
make sure that all of the doors and covers are closed.
13.A3.FF
Description
Power on jam at the Tray 3 feed sensor.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
13.D3.DZ
Description
Late to duplex re-feed jam
◦ 13.D3.D1 (event code)
◦ 13.D3.D2 (event code)
◦ 13.D3.D3 (event code)
◦ 13.D3.D4 (event code)
◦ 13.D3.D5 (event code)
◦ 13.D3.D6 (event code)
◦ 13.D3.DD (event code)
◦ 13.D3.DE (event code)
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
13.E5.FF
Description
A power on jam has occurred.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
13.EA.EE
Description
A door jam has occurred.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
Use the component test to isolate a faulty door switch or sensor.
13.EE.FF
Description
A power on jam has occurred.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
13.FF.EE
Description
A door jam has occurred.
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.
13.FF.FF
Description
A power on residual paper jam has occurred (sensor).
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.
13.WX.EE
Description
This jam occurs when a door is opened during printing.
Recommended action
Make sure that the doors are fully closed.
13.WX.FF
Description
Power on residual paper jam
This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close.
Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Recommended action
Clear the jam. See the clear jams section in the service manual.
13.WX.YZ Fuser Area Jam
Description
A jam in the fuser area has occurred.
Recommended action
Clear the jam. See the clear jams section in the service manual.
Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.
13.WX.YZ Fuser wrap jam
Description
Recommended action
Clear the jam. See the clear jams section in the service manual.
13.WX.YZ Jam below control panel
Description
◦ 13.B2.9Z (event code)
Page at duplex switchback jam.
Z = the source tray number
Recommended action
Check the product for a jam. See the clear jams section in the service manual.
PRINTER REPAIR PAPER JAM
13.WX.YZ Jam in Tray 1
Description
◦ 13.B2.D1 (event code)
Late to registration jam, from Tray 1
This jam occurs when the paper does not reach the TOP sensor in designated amount of time from
the start of paper pickup at printing from Tray 1 and duplex printing.
Recommended action
Clear the jam. See the clear jams section in the service manual.
13.WX.YZ Jam in Tray <X>
Description
A misfeed jam has occurred.
Recommended action
Clear the jam. See the clear jams section in the service manual.
13.WX.YZ Jam inside envelope feeder
Description
A jam exists inside the envelope feeder.
Recommended action
Clear the jam. See the clear jams section in the service manual.
13.WX.YZ Jam inside top cover
Description
A jam exists inside the top cover.
Recommended action
Clear the jam. See the clear jams section in the service manual.
14.00.XX
Description
A feed roller error has occurred.
◦ 14.00.01 (event code)
◦ 14.00.02 (event code)
◦ 14.00.03 (event code)
◦ 14.00.04 (event code)
◦ 14.00.05 (event code)
◦ 14.00.06 (event code)
Recommended action
Check the product and accessories feed rollers for dirt or damage. Clean or replace the rollers as necessary.
20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Description
The product has experienced a memory error. You might have tried to transfer too many fonts or
macros.
Recommended action
Touch the OK button to print the transferred data (some data might be lost), and then simplify the print
job or install additional memory.
21.00.00 Page Too Complex
Description
The page decompression process was too slow for the printer.
Recommended action
Touch the OK button to continue printing (some data might be lost).
32.08.AX
Description
◦ 32.08.A1 (event code)
Shutdown event
◦ 32.08.A2 (event code)
Boot from normal shutdown event
◦ 32.08.A3 (event code)
Boot from abnormal shutdown event
Recommended action
No action necessary.
Description
◦ 32.1C.01 (event code)
NVRAM backup/restore service backup started
◦ 32.1C.02 (event code)
NVRAM backup/restore service restore started
◦ 32.1C.03 (event code)
NVRAM backup/restore administrator backup started
◦ 32.1C.04 (event code)
NVRAM backup/restore administrator restore started
◦ 32.1C.05 (event code)
Backup/restore complete
◦ 32.1C.06 (event code)
Data model failed to clone job ticket
◦ 32.1C.07 (event code)
Backup restore permissions error
◦ 32.1C.08 (event code)
Not enough disk space to perform backup/restore or network share issue
◦ 32.1C.09 (event code)
Tried to restore a backup file that was not valid for this product
◦ 32.1C.0A (event code)
Backup file is invalid
◦ 32.1C.0B (event code)
Backup is from newer version of FW than what is currently on the product
◦ 32.1C.0C (event code)
Backup cancelled from the HP Embedded Web Server
◦ 32.1C.0D (event code)
Backup/restore failed, auto-reboot failed, or the product might be busy
◦ 32.1C.0E (event code)
Backup/restore timeout while communicating with the formatter
32.1C.0F (event code)
Backup/restore timeout while communicating with the finisher firmware
◦ 32.1C.10 (event code)
Backup/restore timeout while communicating with the scanner firmware
◦ 32.1C.11 (event code)
Backup/restore timeout while communicating with the engine
◦ 32.1C.12 (event code)
Backup/restore timeout while communicating with the disk
◦ 32.1C.13 (event code)
Scheduled backup failure
◦ 32.1C.14 (event code)
NVRAM restore timeout while communicating with the formatter
◦ 32.1C.15 (event code)
NVRAM restore timeout while communicating with the finisher firmware
◦ 32.1C.16 (event code)
NVRAM restore timeout while communicating with the scanner firmware
◦ 32.1C.17 (event code)
NVRAM restore timeout while communicating with the engine
◦ 32.1C.18 (event code)
Backup of copy subsystem failed
◦ 32.1C.19 (event code)
Backup of fax subsystem failed
◦ 32.1C.1A (event code)
Backup of digital send subsystem failed
◦ 32.1C.1B (event code)
Backup of print subsystem failed
◦ 32.1C.1C (event code)
Backup of networking subsystem failed
◦ 32.1C.1D (event code)
Backup of finishing subsystem failed
32.21.00
Description
Corrupt firmware in external accessory
Recommended action
Turn the product off, then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu
33.01.XX
Description
◦ 33.01.01 (event code)
A restore process has occurred.
◦ 33.01.02 (event code)
A save process has occurred.
Recommended action
No action necessary.
33.XX.YY Used board/disk
Description
An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
Recommended action
To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk.
To delete the data on the board or disk and continue, touch the OK button.
40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description
The USB buffer has overflowed.
Recommended action
Touch the OK button to print the transferred data (some data might be lost).
Check the host configuration.
40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description
The product has experienced a JetDirect buffer overflow.
Recommended action
Touch the OK button to print the transferred data (some data might be lost).
Check the host configuration.
40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description
The USB device has been removed.
Recommended action
Touch the OK button to clear the error message. (Data will be lost.)
Install the USB device.
41.02.00 Error
Description
A beam detected misprint error.
Recommended action
Turn the product off, and then on.
If the error persists, replace the laser/scanner assembly.
41.03.YZ Unexpected size in envelope feeder To use another tray, touch
“Options”
Description
The product detected a different paper size than expected.
◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 2
Recommended action
Make sure that the feeder is loaded with the correct paper size and that the sliding paper guides are
correctly adjusted.
Use the Tray/Bin manual sensor test to verify that the envelope feeder paper sensor (PS1802) is
correctly functioning.
If the error persists, replace the envelope feeder.
41.03.YZ Unexpected size in tray <X>
Description
The product detected a different paper size than expected.
◦ Y = 0
Size mismatch. Detected media is longer or shorter than expected.
◦ Y = A
Size mismatch. Detected media too long.
◦ Y = B
Size mismatch. Detected media too short.
◦ Y = C
Size mismatch. Inter-page gap error.
◦ Z = D
Source is duplexer
◦ Z = E
Source is envelope feeder
◦ Z = 1
Source is Tray 1
Recommended action
Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are
correctly adjusted.
Use the Tray/Bin manual sensor test to verify that the cassette media switch is correctly functioning.
If the error persists, replace the lifter assembly.
41.05.YZ Unexpected type in tray <X>
Description
The product detected a different paper type than expected.
◦ Y = 0 (expected type)
Unknown
◦ Y = 1 (expected type)
Normal media
◦ Y = 3 (expected type)
LBP OHT
◦ Y = 6 (expected type)
Non-assured OHT
◦ Y = 7 (expected type)
Heavy media
◦ Y = 8 (expected type)
Light media
◦ Y = 9 (expected type)
Rough media
42.XX.YY
Description
Internal system failure
Recommended action
Turn the product of,f then on, and retry.
If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
47.00.XX
Description
Back channel internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.01.XX
Description
Image transformer internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.02.XX
Description
Job parser internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.03.XX
Description
Print job internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.04.XX
Description
Print spooler 9100 internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.05.00
Description
Print spooler framework internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.06.XX
Description
Print App internal error
Recommended action
Turn the product off, and then on again. Resend the print job.
If the error persists, execute the Partial Clean item in the Preboot menu.
47.WX.YZ Printer Calibration Failed To continue, touch “OK”
Description
The device is unable to access or implement one of the image patterns files.
Y = calibration type, Z = event
◦ 47.FC.20 (event code)
Error Diffusion Image not found at system initialization
◦ 47.FC.21 (event code)
Error Diffusion Store image failure
◦ 47.FC.22 (event code)
Error Diffusion Image not found
◦ 47.FC.23
Error Diffusion Print engine execution failure
◦ 47.FC.300 (event code)
Drum Speed Adjustment Image not found at system initialization
◦ 47.FC.31 (event code)
Drum Speed Adjustment Store image failure
◦ 47.FC.32 (event code)
Drum Speed Adjustment Image not found
◦ 47.FC.33 (event code)
Drum Speed Adjustment Print engine execution failure
◦ 47.FC.40 (event code)
Pulse Width Modulation Image not found at system initializatione
◦ 47.FC.41 (event code)
Pulse Width Modulation Store image failure
◦ 47.FC.42 (event code)
Pulse Width Modulation Image not found
◦ 47.
49.XX.YY To continue turn off then on
Description
A firmware error has occurred.
Recommended action
1. Turn the product off, and then on.
2. If the error returns, check the following:
● The error might be caused by a network connectivity problem.
● Damaged interface cable
● Damaged USB port
● Invalid network configuration setting
● The error might be caused by the print job.
● Invalid printer driver
● Problem with the software application
● Problem with the file
3. If the error persists, perform a firmware upgrade.
50.WX.YZ Fuser error To continue turn off then on
Description
The fuser has experienced an error.
W = fuser error code, X = fuser mode, Y = previous printer sleep state, Z = next printer sleep state
Recommended action
W = 2
Fuser warm up failure
1. Reconnect the connector (J128) between the fuser and the DC controller PCA.
2. Turn the product off. Remove the fuser and then reinstall it. If the error persist, replace the fuser.
3. If the error persists, replace the low-voltage power supply.
W = 3
Low temperature thermistor 1
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,
replace the fuser.
2. Reconnect the connector (J82) on the DC controller PCA.
3. Replace the fuser.
4. W = 2: Reconnect the connector (J62) on the low-voltage power supply PCA.
5. If the error persists, replace the low-voltage power supply.
W = 4
High temperature thermistor 1
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,
replace the fuser.
2. Reconnect the connector (J82) on the DC controller PCA.
3. Replace the fuser.
4. If the error persists, replace the low-voltage power supply.
W = 6
Drive circuit fault
1. Check the power source. Make sure the power source meets product requirements.
NOTE: If the power source does not meet the power frequency requirement of 40 to 70Hz, the
fuser temperature control does not work properly and causes this error.
2. Reconnect connectors J51, J52, J53, and J162 and DC controller PCA connectors J85, J95, and
J96.
3. If the error persists, replace the low-voltage power supply.
W = 10
Low temperature thermistor 2
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged,
replace the fuser.
2. Reconnect the connector (J62) on the low-voltage power supply PCA.
3. If the error persists, replace the low-voltage power supply.
W = 11
High temperature thermistor 2
1. Reinstall the fuser. Check the connector (J128) between the fuser and the product. If it is damaged, replace the fuser.
2. Reconnect the connector (J62) on the low-voltage power supply PCA.
3. If the error persists, replace the low-voltage power supply.
W = 12
Fuser pressure release mechanism failure
1. Reconnect the fuser connector (J128) and the DC controller PCA connector (J62).
2. Check the fuser pressure release sensor flag. If the flag is damaged or not properly working,replace the fuser.
3. Reconnect the fuser motor connector (J221) and the DC controller PCA connector (J89). 4. Use the Component Test item in the Troubleshooting menu to test the fuser motor. If the motor fails the test, replace the fuser motor.
5. If the error persists replace the fuser.
51.00.YY Error
Description
Laser/scanner error
◦ YY = 20
Black laser/scanner error
Recommended action
1. Reconnect connector (J145) on the laser/scanner.
2. Reconnect connectors (J86 and J93) on the DC controller.
3. If the error persists, replace the laser/scanner.
52.XX.00 Error To continue turn off then on
Description
Laser/scanner error
◦ XX = 00
laser/scanner motor startup error
◦ XX = 20
Laser/scanner rotation error
Recommended action
1. Reconnect connector (J145) on the laser/scanner.
2. Reconnect connectors (J86 and J93) on the DC controller.
3. Use the scanner motor (M108) drive test in the component test to verify that the scanner motor is
properly functioning. If it is not, replace the laser/scanner.
NOTE: Listen for a high pitched whine from the motor.
4. If the error persists, replace the laser/scanner.
54.XX.YY Error
Description
A sensor error has occurred.
Recommended action
54.00.03
Environmental sensor (TH3) failure
1. Turn the product off, and then reconnect the connector (J63) on the DC controller PCA. Turn the product on.
2. If the environment sensor has been removed or replaced, check the connector (J199) on the environment sensor and the connector (J63) on the DC controller PCA.
3. If the error persists, replace the environment sensor assembly.
54.06.21
Primary laser/scanner beam detect abnormality
1. Turn the product off, and then on.
2. If the product has had parts removed or replace, check the connector (J93) on the DC controller PCA.
3. If the error persists, replace the laser/scanner assembly.
55.00.YY DC controller error To continue turn off then on
Description
DC controller PCA error
◦ 55.00.01 (event code)
DC controller memory error
◦ 55.00.03 (event code
DC controller no engine response
◦ 55.00.04 (event code
DC controller communications timeout
Recommended action
Turn the product off, and then on.
If the error persists, replace the DC controller PCA.
55.0X.YY DC controller error To continue turn off then on
Description
DC controller PCA error
◦ 55.01.06 (event code)
NVRAM memory data error warning
◦ 55.02.06 (event code)
NVRAM memory access error warning
Recommended action
Turn the product off, and then on.
If the error persists, replace the DC controller PCA
.
56.00.YY Error To continue turn off then on
Description
Optional paper trays communication error
Recommended action
Turn the product off, and then on.
If the error persists, reseat the optional paper trays (1 x 500-sheet feeder and/or 3 x 500-sheet feeder). Check the input connectors for damage. If a connector is damaged, replace the connector.
57.00.0Y Error To continue turn off then on
Description
Fan error
Recommended action
57.00.03
Main fan (FN101) failure
1. Turn the product off, and then on. Listen for fan noise at the back corner of the product. If no noise is heard, replace the power supply fan (FN101).
2. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
3. If the error persists, replace the main fan (FN101).
57.00.04 Laser/scanner fan (FN102) failure
1. If this part has been removed or replace, check the connector (J75) on the DC controller PCA.
2. If the error persists, replace the laser/scanner fan (FN102).
57.00.06
Cartridge fan (FN301) failure
1. If this part has been removed or replace, check the connector (J95) on the DC controller PCA.
2. If the fan has been removed or replaced, check the connector (J66) on the DC controller PCA.
3. If the error persists, replace the cartridge fan (FN301).
57.00.05
Cartridge front-side fan (FN103) failure
1. Turn the product off, and then on. Listen for fan noise at the middle back of the product. If no noise is heard, replace the cartridge front-side fan (FN103).
2. If the fan has been removed or replaced, check the connector (J79) on the DC controller PCA.
3. If the error persists, replace the cartridge front-side fan (FN103).
57.00.07
Duplex fan (FN107) failure
1. Turn the product off, and then on. Listen for fan noise at the left side of the product. If no noise is heard, replace the duplex fan (FN107).
2. If the fan has been removed or replaced, check the connector (J64) on the DC controller PCA.
3. If the error persists, replace the duplexer.
58.00.0Y Error To continue turn off then on
Description
A sensor error has occurred.
Recommended action
58.00.05
Environmental sensor (TH3) failure
1. Turn the product off.
2. If this part has been removed or replace, check the connector (J63) on the DC controller PCA.
3. If the error persists, replace the environmental sensor (TH3).
58.00.03
DC controller CPU failure
1. Turn the product off.
2. Check all of the connectors on the DC controller PCA.
3. If the error persists, replace the DC controller PCA.
58.00.04
LVPS failure
1. Turn the product off.
2. If this part has been removed or replace, check the connector (J50) on the LVPS, and then check the connector (J85 and J95) on the DC controller PCA.
3. If the error persists, replace the LVPS.
HP LASERJET M601, M602, M603 ERROR CODES
59.00.YY error To continue turn off then on
Description
A motor error has occurred.
◦ YY = 00
Paper path malfunction
Recommended action
59.00.20 or 59.00.30
Feed motor (M101) failure (start-up or rotational)
1. Reconnect the connector (J191) on the feed motor and the connector (J91) on the DC controller PCA.
2. Use the feed motor (M101) drive test in the Component test to verify that the motor is properly functioning. If is not, replace the feed motor (M101).
59.00.40 or 59.00.50
Fuser motor (M299) failure (start-up or rotational)
1. Reconnect the connector (J221) on the feed motor and the connector (J89) on the DC controller PCA.
2. Use the fuser motor (M299) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the fuser motor (M299).
59.00.60 or 59.00.70
Drum motor (M102) failure (start-up or rotational)
1. Reconnect the connector (J187) on the drum motor and the connector (J87) on the DC controller PCA.
2. Use the drum motor (M102) drive test in the Component test to verify that the motor is properly functioning. If it is not, replace the drum motor (M102).
59.A2.0x Error
Description
A product error has occurred.
Recommended action
59.A2.02 or 59.A2.11
Lifter driver assembly Tray 2 failure
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.
2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA.
3. Check the media stack surface sensor lever and place it in the correct position to move smoothly. Replace the media stack surface sensor lever if it is damaged.
4. If the error persists, replace the lifter drive assembly (Tray 2).
59.A2.12 to 59.A2.15
Lifter driver assembly Tray 3 to 6 motor failure
1. Reconnect the connectors (J1605 and J1608) on the paper feeder drive PCA.
2. Reconnect the connectors (J1703 and J1707) on the paper cassette drive PCA.
3. Replace the sheet feeder media stack surface sensor.
4. If the error persists, replace the lifter motor for the specific sheet feeder.z
60.00.0Y Tray <Y> lifting error
Description
A tray lift motor error has occurred.
Recommended action
60.00.02
Lifter driver assembly Tray 2 failure
1. Use the Tray/Bin manual sensor test to verify that the Tray 2 paper (PS107 and PS907) surface sensors are properly functioning.
2. If this part has been removed or replace, check the connector (J73 and J94) on the on the DC controller PCA.
3. Check the media stack surface sensor level and place it in the correct position to move smoothly.
Replace the sensor lever if it is damaged.
4. Replace the media stack surface sensor.
5. If the error persists, replace the lifter drive assembly (Tray 2).
60.00.12 to 60.00.15
Lifter driver assembly Tray 3 failure
1. Use the Tray/Bin manual sensor test to verify that the Tray 3 paper (SR1 and SR2) surface sensors are properly functioning.
2. If this part has been removed or replace, check the connector (1605 and 1608) on the on the paper feeder controller PCA.
3. Reconnect the connectors (J1703 and J1707) on the sheet feeder PCA.
4. Replace the sheet feeder media stack surface sensor.
5. If the error persists, replace the lifter drive assembly (Tray 3-6).
62.00.00 No system To continue turn off then on
Description
Internal system failure
Recommended action
Turn the product off, and then on.
If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade. If the firmware upgrade does not resolve the problem, replace the hard disk.
65.X0.A1 Output accessory disconnected
Description
An external paper handling accessory connection has been interrupted.
Recommended action
1. Turn the product off.
2. Make sure that all packing materials have been removed from the paper handling accessory.
3. Check the paper path for obstructions, or jammed paper.
4. Check the accessory cable connection.
5. Turn the product on. If the error persists, replace the accessory.
66.80.YY Stapler/Stacker failure
Description
An external paper handling accessory error has occurred.
◦ 66.80.01 (event code)
Y-align malfunction
◦ 66.80.02 (event code)
Jogger malfunction
◦ 66.80.03 (event code)
Stapler malfunction
◦ 66.80.21 (event code)
Lift up malfunction
◦ 66.80.22 (event code)
Lift down malfunction
◦ 66.80.23 (event code)
Lift sensor malfunction
◦ 66.80.33 (event code)
69.11.YY Error To continue turn off then on
Description
Duplexer error
Recommended action
Turn the product off, and then on.
If the error persists, replace the duplexer.
70.00.00 Error To continue turn off then on
Description
DC controller failure
Recommended action
Turn the product off, and then on.
If the error persists, replace the DC controller.
79.XX.YY Error To continue turn off then on
Description
This error can be caused by corrupted print jobs, software application issues, non-product specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect network configurations, invalid firmware operations, or unsupported accessories.
Recommended action
1. Turn the product off, and then on.
2. If the error persists, check the following:
● The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting.
● The error might be caused by the print job, an invalid print driver, a problem with the software application, or a problem with the file you are printing.
Make sure you are using the correct printer driver. Try printing using a different software application. Try printing a different file or print job.
● Upgrading the product firmware might resolve the problem.
80.0X.YY Embedded JetDirect error
Description
Embedded HP JetDirect print server critical error
◦ 80.01.80 (event code)
No heartbeat
◦ 80.01.81 (event code)
Reclaim timeout
◦ 80.01.82 (event code)
Invalid data length
◦ 80.01.8B (event code)
Invalid max outstanding packet header field
◦ 80.01.8C (event code)
Invalid channel mapping response
◦ 80.03.01 (event code)
No PGP buffers
◦ 80.03.02 (event code)
98.00.01 Corrupt data in firmware volume
Description
Data corruption has occurred in the firmware volume
Recommended action
Turn the product off, and then on.
Use the Clean Disk item in the Preboot menu.
Reload the firmware.
98.00.02 Corrupt data in solutions volume
Description
Data corruption has occurred in the solutions volume
Recommended action
Turn the product off, and then on.
Use the Clean Disk item in the Preboot menu.
Reload the firmware.
98.00.03 Corrupt data in configuration volume
Description
Data corruption has occurred in the configuration volume
Recommended action
Turn the product off, and then on.
Use the Clean Disk item in the Preboot menu.
Reload the firmware.
98.00.04 Corrupt data in job data volume
Description
Data corruption has occurred in the job data volume 310
Recommended action
Turn the product off, and then on.
Rerun the file erase function.
99.00.01 Upgrade not performed file is corrupt
Description
A remote firmware upgrade (RFU) was not performed.
CRC error in the firmware image (bad image).
Recommended action
Download the RFU file and attempt the upgrade again.
99.00.02 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
I/O timeout when reading header number and size. Indicates a problem with the network environment, not the device.
Recommended action
The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
99.00.03 Upgrade not performed error writing to disk
Description
A remote firmware upgrade (RFU) was not performed.
Disk error. May indicate a problem or a hard disk failure. It might be necessary to check the connection to the hard disk or replace the hard disk.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, perform the Clean Disk process. You will then need to download firmware from the Preboot menu.
3. If the error persists, replace the hard disk.
99.00.04 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed
I/O timeout when reading rest of header.
Recommended action
The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
99.00.05 Upgrade not performed timeout during receive
Description
A remote firmware upgrade (RFU) was not performed.
I/O timeout when reading image data.
Recommended action
The most common cause is an issue with the network environment. Make sure that there is a good connection to the device and attempt the upgrade again, or upgrade using the USB walk-up port.
99.00.06 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading header number and size.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.07 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading rest of header.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.08 Upgrade not performed error reading upgrade
Description
A remote firmware upgrade (RFU) was not performed.
Unexpected read error when reading image data.
Recommended action
1. Download the RFU file and attempt the upgrade again.
2. If the error persists, replace the hard disk.
99.00.09 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
The RFU was canceled by the user.
Recommended action
Resend the RFU.
99.00.10 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
Job canceled when reading header number and size.
Recommended action
Resend the RFU.
99.00.11 Upgrade canceled by user
Description
A remote firmware upgrade (RFU) was not performed.
Job canceled when reading rest of header.
Recommended action
Resend the RFU.
99.00.12 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
Header number is 1 but header size doesn’t match version 1 size.
Recommended action
Download the RFU file again. Make sure that you download the file for the correct product model.
Resend the RFU.
99.00.13 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
Header number is 2 but header size doesn’t match version 2 size.
Recommended action
Download the RFU file again. Make sure that you download the file for the correct product model.
Resend the RFU.
99.00.14 Upgrade not performed the file is invalid
Description
A remote firmware upgrade (RFU) was not performed.
The file is invalid.
Recommended action
Download the RFU file again. Make sure that you download the file for the correct product model.
Resend the RFU.
99.00.2X
Description
◦ 99.00.20 (event log)
The bundle is not for this product
◦ 99.00.21 (event log)
The bundle is not signed with the correct signature, or the signature is invalid
◦ 99.00.22 (event log)
The bundle header version is not supported by this firmware
◦ 99.00.23 (event log)
The package header version is not supported by this firmware
◦ 99.00.24 (event log)
◦ The format of the bundle is invalid
◦ 99.00.25 (event log)
The format of the package is invalid
◦ 99.00.26 (event log)
A CRC32 check did not pass
◦ 99.00.27 (event log)
An I/O error occurred while downloading the bundle
Recommended action
Download the correct firmware file from www.hp.com/go/lj600Series_firmware, and then resend the
firmware upgrade.
99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error persists, try the sending the upgrade by another method (USB or Embedded Web Server). 99.09.60 Unsupported disk
Description
Preboot menu error.
The hard disk currently installed is not recognized or supported by the product.
Recommended action
Install the correct hard disk for this product.
99.09.61 Unsupported disk
Description
Preboot menu error.
The installed disk is installed in a product configured for a encrypted hard disk.
Recommended action
Access the Preboot menu and then select Lock Disk to lock the disk.
99.09.62 Unknown disk
Description
Preboot menu error.
The installed disk was previously locked in another product.
Recommended action
Install a new disk or use the Preboot menu to unlock this disk. If the disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot menu, then reload firmware and lock the disk.
99.09.63 Incorrect disk
Description
A new or blank disk has been installed in a device which previously had an encrypted disk.
Recommended action
Follow the procedure to load firmware on a new hard disk and then lock it to this product.
99.09.64 Disk malfunction
Description
A fatal hard disk failure has occurred.
Recommended action
Replace the hard disk drive
.
99.09.65 Disk data error
Description
Disk data corruption has occurred.
Recommended action
Execute the Clean Disk procedure from the Preboot menu, and then resend the RFU.
99.09.66 No disk installed
Description
A disk drive is not installed in the product.
Recommended action
Install a compatible hard disk drive.
99.09.67 Disk is not bootable please download firmware
Description
The product has a non-secure disk (solid state disk) installed as the boot disk, and it has been replaced with a new service part. A new firmware image needs to be downloaded to the device.
Recommended action
1. Press any key to continue to the main Preboot menu.
2. Press the Help button to see the help text for the error.
3. Select the Administrator menu.