Numeric error messages
Error code
Recommendation
26:n.01 (where n = the subject ink cartridge number)
Remove the subject ink cartridge and reinstall it in the printer. If the error persists, replace the subject ink cartridge. If the problem persists, contact HP Support.
29:01
The maintenance cartridge is not inserted correctly. Open the maintenance cartridge door on the right side of the printer, make sure that the maintenance cartridge is correctly seated, and then close the door. If the problem persists, replace the maintenance cartridge. If the problem persists, contact HP Support.
32:1.01
A take-up reel error has occurred. Make sure that the paper is adequately taped to the take-up reel spindle core, and then make sure that the winding direction is correctly set.
32:2.01
The take-up reel can not be detected. Make sure that the take-up reel sensor cable is correctly connected.
61:01
Unsupported file format: the printer cannot process the job. Try the following remedies:
  • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer; disconnect the power cord; then reconnect the power cord and turn on the printer.
  • Make sure that the graphic language setting is correct.
  • Resubmit the file to the printer.
  • Check that your printer firmware is up to date.
If the problem persists, contact HP Support.
61:04.1
The PostScript fonts are missing. Install the latest firmware release to reinstall the fonts.
61:04.2
Unrecognized paper type identifier. Install the latest firmware release to reinstall the paper type identifiers.
61:08
The paper type has changed. Please resubmit the job.
61:08.1
The file cannot be printed because it is password-protected. Please resubmit the job without password protection.
61:08.2
The job contains format errors or incorrect setting values. Please resubmit the job.
63:04
An input/output problem has occurred with the network card. Try the following remedies:
  • Make sure that the network cable is correctly connected to the network card.
  • Check that your printer firmware is up to date.
71:03
An “out of memory” failure has occurred. Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer; disconnect the power cord; then reconnect the power cord and turn on the printer.
71:08
Insufficient display list memory. Please resubmit the job with one or more of the following changes: reduce resolution to 300 dpi, select Econofast print mode, select ‘Send Job As Bitmap’ to have the main processing of the print job done by the computer rather than by the printer.
74:01
An error occurred when uploading the firmware update file. Try the following remedies:
  • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer; disconnect the power cord; then reconnect the power cord and turn on the printer.
  • Try again to upload the firmware update file to the printer.
76:03
The hard disk is full. Use the Embedded Web Server to remove unnecessary files from the printer’s hard disk.
If the problem persists, contact HP Support.
77:04
An Embedded Web Server internal software error has occurred. Try the following remedies:
  • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer; disconnect the power cord; then reconnect the power cord and turn on the printer.
  • Check that your printer firmware is up to date.
If the problem persists, contact HP Support.
79
Firmware error. Try the following remedies:
  • Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer; disconnect the power cord; then reconnect the power cord and turn on the printer.
  • Check that your printer firmware is up to date.
81:01, 81:03, 86:01
Open the printer window and make sure that there are no obstacles restricting the movement of the drive roller. If the paper has jammed and is restricting the movement of the drive roller, lift the paper load lever and clear the obstruction.