Recommended action

1. Turn the printer off and unplug the power cable from the back of the printer.
2. Remove and re-seat the network card. Click here for detailed instructions on network card removal.
3. Plug the power cable in, turn the printer on and attempt to verify functionality.
4. If the problem persists, click on Support at the top of the page for additional HP support and contact options.

Recommended action

1. Turn the printer off and unplug the power cable from the back of the printer.
2. Remove the formatter card and install the HP-GL/2 accessory card. Click here for detailed instructions on formatter card removal.
3. Plug the power cable in, turn the printer on and attempt to verify functionality.
4. If the problem persists, click on Support at the top of the page for additional HP support and contact options.

Recommended action

1. Turn the printer off and unplug the power cable from the back of the printer.
2. Remove the formatter card and re-install the formatter card. Click here for detailed instructions on formatter card removal.
3. Plug the power cable in, turn the printer on and attempt to verify functionality.
4. If the problem persists, click on Support at the top of the page for additional HP support and contact options.

Recommended action

1. Turn the printer off and unplug the power cable from the back of the printer.
2. Remove the HP-GL/2 accessory card and re-install the HP-GL/2 accessory card. Click here for detailed instructions on HP-GL/2 accessory card removal.
3. Plug the power cable in, turn the printer on and attempt to verify functionality.
4. If the problem persists, click on Support at the top of the page for additional HP support and contact options.

Recommended action

1. Turn the printer off and unplug the power cable from the back of the printer.
2. Remove the Formatter card and re-install the Formatter card. Click here for detailed instructions on formatter card removal.
3. Plug the power cable in and turn the printer on.
4. Continue past system error 05:10, and attempt to print via the HP Designjet 500 print driver.
   To check for the latest firmware updates for your printer using the HP website, go to HP Customer Support – Software and Driver Downloads and enter the printer model number.
5. If the printer prints fine using the Designjet 500 driver, the formatter card is faulty and should be replaced.
6. If the problem persists, click on Support at the top of the page for additional HP support and contact options.

1. Turn the printer on.
2. Allow printer to complete initialization.
3. Using the Down Arrow key, scroll to the Ink menu (ink drop icon) and press Enter.
4. Scroll to Replace Printheads and press Enter.
5. Open the top cover.
6. Open the carriage cover and remove all printheads.
7. Turn the printer off.
8. Using a lint-free cloth dampened with water, clean the electrical contacts on the carriage and the printheads.
9. When the contacts are dry, reinstall the printheads and close the carriage cover.
10. Close the top cover and turn the printer on.
11. If the error returns, replace all printheads.
12. After replacing all printhead, attempt to verify printer functionality.
13. If the problem persists, click on Support at the top of the page for additional HP support and contact options.

The possible cause could be:

1. The steps counted by the Service Station motor are not consistent with the expected length of the current movement.
2. The Aerosol Fan has reached its maximum current limit. If your printer actually has an Aerosol Fan then the printer is Very old. This fan has been removed (dis-included) from the printer assembly long ago. Service may be required to replace the Service Station and/or related components.
3. The Service Station motor has shutdown because of blockage. Service may be required to remove Debris, adjust or to replace the Service Station and/or related components. 

The possible cause could be:

1. Reading, writing or initializing the backup EEROM failed.
2. One of the out-of-ink sensors (located in the Ink Supply Station) is not reporting what it should during the initializing process while depressurizing.
   If the problem persists when you power off, rest and then re-boot the printer, service may be required to replace the Service Station and/or related components.

Recommended action

note:

Before continuing, verify that the parallel cable being used is an IEEE 1284 compliant cable no longer than 10 feet in length.

Follow the instructions below to help solve the issue:

1. Turn the printer off.
2. Ensure the parallel cable is properly connected to the PC and printer.
3. Turn the printer on.
4. Following initialization of the printer, attempt to print the file again.
5. If problems persists, continue with the remaining steps.
6. Send an internal print to the printer to verify internal printer functionality:
   1. Load media into the printer (if not already loaded).
   2. On the printer’s front panel menu, select the Ink menu (Ink Droplet Icon) and press Enter.
   3. Select Troubleshooting and press Enter.
   4. Follow the instructions on the front panel.
   5. Following a successful troubleshooting plot, internal printer functionality has been verified.
7. If internal printer functionality is verified and the problem persistss, the issue is being caused by a communication failure between the PC and the printer.
8. Use the additional steps below to help with isolating the problem:
   • Disable bidirectional communication in the printer driver
   • Try another cable (IEEE 1284, 10 feet or shorter)
   • Test computer port functionality (try another printer, check for port conflicts, etc)
   • Try printing the file from another computer (if file prints, contact computer manufacturer for further assistance)
   • Try printing over the network (if available) via Jetdirect connectivity
   • A USB connection, if the operating system will support it, can be tried as a means of narrowing down the possible cause of the issue

Follow the instructions below to help solve the issue:

1. Turn the printer off and allow a few minutes for printer to cool.
2. Turn on the printer, following initialization re-send the file that generated the error.
3. If the error re-appears, re-create the file and try printing again.
4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer’s internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary).
5. If the error message persistss, check for a new release of the driver.
   Go to HP Customer Support – Software and Driver Downloads and enter the printer model number.

   Additional workaround:

   • Upgrade the printer’s firmware (if upgrade is available). Click here for instructions on upgrading the printer’s firmware.
   • Delete the Jetdirect port and recreate the port using Microsoft Standard TCP/IP port.

Follow the instructions below to help solve the issue:

1. Turn the printer off and allow a few minutes for printer to cool.
2. Turn on the printer, following initialization re-send the file that generated the error.
3. If the error re-appears, re-create the file and try printing again.
4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer’s internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary).
5. If the error message persistss, check for a new release of the driver.
   Go to HP Customer Support – Software and Driver Downloads and enter the printer model number.

Follow the instructions below to help solve the issue:

1. Turn the printer off and allow a few minutes for printer to cool.
2. Turn on the printer, following initialization re-send the file that generated the error.
3. If the error re-appears, upgrade the printer’s firmware (if upgrade is available). Click here for instructions on upgrading the printer’s firmware.

If the error occurs during printing, follow the instructions below:

1. Turn the printer off and allow a few minutes for printer to cool.
2. Turn on the printer, following initialization re-send the file that generated the error.
3. If the error re-appears, re-create the file and try printing again.
4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer’s internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary).
5. If the error occurred while trying to access the IO Menu, then there is a solution : just upgrade to firmware A.02.08 , which in fact solves this problem. The root cause was the combination of hostname (printer name) and domain name exceeding 31 characters. The maximum length has been extended to 255 characters for an IP address and to 47 for an IPX address.
6. If the error message persistss, check for a new release of the driver and/or upgrade the printer’s firmware. Click here for instructions on upgrading the printer’s firmware.

Problem allocating memory.

note:

This error code only appears in HP Designjet 800 series, or in the Designjet 500 series printers with HP-GL/2 cards installed.

Out of memory problem.

note:

This error code only appears in HP Designjet 800 series, or in the Designjet 500 series printers with HP-GL/2 cards installed.

1. Check the amount of RAM in the printer using the front panel (use the printer information utility). If necessary, install more memory into the formatter.
2. If the problem continues, try processing the file in the PC instead of the printer (select Avoid out of memory in the Advanced options in the Printer Driver)

Follow the instructions below to help solve the issue:

1. Turn the printer off and allow a few minutes for printer to cool.
2. Turn on the printer, following initialization re-send the file that generated the error.
3. If the error re-appears, upgrade the printer’s firmware (if upgrade is available).
   Click here for instructions on upgrading the printer’s firmware.

Follow the instructions below to help solve the issue:

1. Turn the printer off and allow a few minutes for printer to cool.
2. Turn on the printer, following initialization re-send the file that generated the error.
3. If the error re-appears, upgrade the printer’s firmware (if upgrade is available).
   Click here for instructions on upgrading the printer’s firmware.

1. Turn the printer off.
2. Open the Top cover and check for a paper jam.

3. Remove media if jammed.

   note:

   A manila folder can be used to aid in removing jammed paper. Lift the blue lever and insert the folder into the paper path to remove jammed paper.

4. Check inside both end covers to verify no paper is lodged in these areas as well.
5. Turn the printer on, and attempt to verify functionality.
6. If the problem persists, click on Support at the top of the page for additional HP support and contact options.

1. Turn the printer off.
2. Open the Top cover and check for a paper jam.

3. Remove media if jammed.

   note:

   A manila folder can be used to aid in removing jammed paper. Lift the blue lever and insert the folder into the paper path to remove jammed paper.

4. Check inside both end covers to verify no paper is lodged in these areas as well.
5. Turn the printer on, and attempt to verify functionality.
6. If the problem persists, click on Support at the top of the page for additional HP support and contact options.

Follow the instructions below to help solve the issue:

1. Turn the printer off and allow a few minutes for printer to cool.
2. Turn on the printer, following initialization attempt to verify printer functionality.
3. If the error re-appears, upgrade the printer’s firmware (if upgrade is available).
   If the problem persists, click on Support at the top of the page for additional HP support and contact options.