HP DesignJet Plotter 500|800 Repair Services Los Angeles| Orange County| San Bernardino County | Riverside County | Ventura County

October 18, 2017

HP DesignJet Plotter 500 | 510 | 800 Repair  Services & Maintenance

Southern California’s  fast onsite HP DesignJet Plotter Large Wide format Printer repair services in Los Angeles, Orange County, San Bernardino County, Riverside County and Ventura County. The most common plotter repair service that we carry out on-site is replacing a worn carriage belt that has caused a DesignJet to fail.

What is included in our DesignJet service?

  1. Cleaning of Carriage Assembly
  2. Cleaning of Carriage Rail
  3. Carriage Rails lubricated
  4. Cleaning of Drive Roller
  5. Encoder checked
  6. Large and Small Idlers checked
  7. All Belts checked
  8. Platen cleaned
  9. Clean of Exterior
  10. Print Quality Test Printout

HP DesignJet  Models

HP DesignJet 500 Printer – 24” Model (P/N C7769B)

HP DesignJet 500 Printer – 42” Model (P/N C7770B)

„HP DesignJet 500PS Printer – 24” Model (P/N C7769C)

„HP DesignJet 500PS Printer – 42” Model (P/N C7770C)

„HP DesignJet 500Plus – 24” Model (P/N C7769F)

„HP DesignJet 500Plus – 42” Model (P/N C7770F)

„HP DesignJet 500Mono – 24” Model (P/N C7769E)

„HP DesignJet 500Mono – 42” Model (P/N C7770E)

„HP Designjet 510 – 24” Model (P/N CH336A)

„HP Designjet 510 – 42” Model (P/N CH337A)

„HP Designjet 510ps – 24” Model (P/N CJ996A)

„HP Designjet 510ps – 42” Model (P/N CJ997A)

„HP DesignJet 800 Printer – 24” Model (P/N C7779B)

„HP DesignJet 800 Printer – 42” Model (P/N C7780B)

„HP DesignJet 800PS Printer – 24” Model (P/N C7779C)

„HP DesignJet 800PS Printer – 42” Model (P/N C7780C)

Error Codes HP DesignJet 500 | 500ps | 800

Design Jet Error MessagesHP Design Jet 500/800 Plotter Error Codes
system error 01:10A problem with the Electronics module has occurred.
System error 01:11The electronics module has detected a connection problem with
the cooling fan.
System error 01:12The EEROM is not configured correctly.
System error 01:13A problem with the Electronics module has occurred.
System error 02:10A problem has occurred with the carriage assembly
System error 02:13A problem has occurred with the carriage assembly.
System error 03:10A problem has occurred with the printers power supply.
System error 04:11Jet direct network card not detected.
System error 05:09 (DJ 500 only)Formatter installed instead of HP-GL/2 accessory card.
System error 05:10 (DJ 800 only)Formatter card failure, or Formatter card not detected
System error 05:10 (DJ 500 only)HP-GL/2 accessory card failure
System error 06:03 (DJ 800 only)Hard disk error
System error 08:11The front panel cannot be detected.
System error 11:11The trailing cable is poorly connected
System error 11:13Problem with setting the voltage of the printheads
System error 12:11A short has been detected in the carriage assembly.
System Error 17:11(DJ 500 only)A problem has been detected while initializing.
System error 21:10A problem has been detected with the Service Station assembly.
System error 21:11A problem has been detected with the Service Station assembly.
System error 22:10A problem has been detected with the Ink Supply Station.
System error 41:10A problem has been detected with the Paper-Axis motor
System error 41:13An error in the paper-axis motor encoder quadrature has occurred.
System error 42:10A problem has occurred with the Scan-Axis motor.
System error 43:10A problem has occurred with the Vacuum fan.
System error 43:11The Vacuum fan is not detected.
System error 55:11A problem with the line sensor has occurred.
System error 56:10Drive roller encoder sensor error.
System error 56:13An error in the drive roller encoder sensor quadrature has occurred.
System error 61:04Firmware error.
System error 61:05The printer was not able to process a job that was sent.
System error 62:03Parallel port communication problem
System error 63:03LAN card communication problem.
System error 64:03USB port communication problem.
System error 64:04Firmware error (USB port).
System error 65:03Generic input/output port communication problem.
System error 71:04Problem allocating memory.
System error 71:06Out of memory problem.
System error 72:04Problem in the scan-axis (firmware error).
System error 73:04Server error.
System error 79:04Miscellaneous firmware error.
System error 81:01Paper-axis shutdown.
System error 81:11Paper-axis shutdown (during the paper advance test).
System error 85:10Paper-axis shutdown (during the paper advance test).
System error 86:01Carriage-Axis shutdown.
System error 86:11Carriage-axis shutdown (during the carriage movement test).
System error 86:13Carriage-Axis shutdown (firmware error).
System error 87:13Unable to read the carriage encoder sensor.
System error 93:10Ink System startup failed.

   HP 500 – 800 DesignJet  Error Codes

  1. Error Code 86:01 – Worn Carriage belt (24″ Belt/ 42″ Belt).   Belt starts to breakup leaving belt dust inside printer and making clunking noise from motor with build up of rubber on gear.
  2. Error Code 86:01 – Dirty Encoder strip hard to clean replace. (24″ Encoder / 42″ Encoder)
  3. Error Code 11:11 – Trailing Cable badly connected or worn. (24″ Trailing Cbale / 42″ Trailing Cable)
  4. Error Code 21:10 – Service Station
  5. Error Code 81:01 – Paper feed motor failure.
  6. Error Code 02:10, 02:13, 12:11 – Carriage Assembly
  7. Error Code 03:10 – Power Supply
  8. Error Code 05:10 – (Only applicable to HP DesignJet 800 Series) Formatter failure.
  9. Blue handle breaking (Pinch-Arm Mechanism)
  10. Some random errors can be caused by faulty printhead /ink cartridge.  Take all consumables out, then switch printer back on.

Preventive Maintenance

Moisture on the Printer

Users should use the Printer in an environment between 20% and

80% relative humidity. To recover from moisture condensation, turn

the Printer Off, and, using the main

roller as a reference, wait until

the Printer is completely dry before using it again.

Noisy Carriage Bushing

To prevent noisy movement of the carriage, remove aluminum or

dust particles from the bushing at the back of the carriage, and from

the slider path along which the bushing moves.

Belt Swelling

To prevent new belts from swelling incorrectly, keep them in their

bags with dissicant until you need to install them.

Cleaning the Printer

To maintain the Printer in good operating condition, keep it free of

dust accumulation, ink, and other contamination. Cleaning intervals

are determined by the Printer environment and by the types of

Printer supplies used.

General Cleaning

Proper general cleaning should include the following:

1.Blow away dust accumulation with compressed air if available.

2.Clean the outer surface of the Printer with a damp sponge or cloth.

Use a mild soap and water solution if necessary. Do not use abrasive


3.Wipe the Printer dry with a soft lint-free cloth.

HP DesignJet Plotter 500/800 Large Wide Format Repair  Cities

Altadena | Arcadia | Arleta | Artesia, CA.
Avalon| Azusa | Baldwin Park | Bel Air, CA.
Bell | Bell Canyon | Bell Gardens, CA.
Bell Flower | Beverly Hills | Brentwood, CA.
Burbank | Calabasas | Canoga Park, CA.
Carson | Century City | Cerritos, CA.
Chatsworth | City of Commerce | Claremont, CA.
City of Industry | Commerce | Compton, CA.
Covina | Culver City | Cudahy, CA.
Diamond Bar | Downey | Duarte, CA.
Eagle Rock | East Los Angeles | El Monte, CA.
El Segundo | Encino | Gardena | Glendale, CA.
Glendora | Granada Hills| Hacienda Heights, CA.
Harbor City| Hawthorne | Hawaiian Gardens, CA.
Hermosa Beach | Hollywood | Huntington Park, CA.
Inglewood | Irwindale | La Canada, CA.
La Canada Flintridge | La Cresenta | La Mirada, CA.
La Puente | La Verne | Lake View Terrace, CA.
Lakewood| Lawndale | Lomita, CA.
Long Beach, CA.Los Angeles | Lynwood| Malibu, CA.
Manhattan Beach| Mar Vista | Marina del Rey, CA.
Maywood| Mission Hills| Monrovia, CA.
Montebello| Monterrey Park| Montrose, CA.
North Hollywood | Northridge | Norwalk, CA.
Pacific Palisades| Pacoima | Panorama City, CA.
Palos Verdes Estates| Paramount| Pasadena, CA.
Pico Rivera | Playa del Rey | Pomona, CA.
Porter Ranch| Rancho Dominguez | Quartz Hill, CA.
Rancho Palos Verdes | Redondo Beach| Reseda, CA.
Rolling Hills | Rolling Hills Estates | Rosemead, CA.
Rowland Heights| San Dimas | San Fernando, CA.
San Gabriel | San Pedro | San Marino, CA.
Santa Fe Springs | Santa Monica| Sepulveda, CA.
Sherman Oaks | Sierra Madre | Signal Hill, CA.
South El Monte | South Gate | South Pasadena, CA.
Studio City | Torrance | Tujunga, CA.
Universal City | Van Nuys | Venice, CA.
Verdugo City | Vernon | Walnut, CA.
West Covina | West Hills | West Hollywood, CA.
Westchester | Westwood | Whittier, CA.
Wilmington | Winnetka | Woodland Hills, CA.

Aliso Viejo | Anaheim | Anaheim Hills, CA.
Atwood | Brea | Buena Park, CA.
Capistrano Beach | Corona del Mar | Costa Mesa, CA.
Coto de Caza | Cypress | Dana Point, CA.
El Toro | Fountain Valley | Foothill Ranch, CA.
Fullerton | Garden Grove | Huntington Beach, CA.
Irvine | La Habra | La Palma, CA.
Ladera Ranch | Laguna Hills | Laguna Beach, CA.
Laguna Niguel | Lake Forest | Laguna Woods, CA.
Los Alamitos | Midway City | Mission Viejo, CA.
Monarch Beach | Newport Beach | Orange, CA.
Placentia | Rancho Santa Margarita | San Clemente, CA.
San Juan Capistrano | Santa Ana | Santa Ana Heights, CA.
Seal Beach | Tustin |Sunset Beach, CA.
Silverado | South Laguna, CA.
Stanton | Surfside | Trabuco Canyon, CA.
Villa Park | Yorba Linda | Westminster, CA.

Adelanto | Bloomington | Rialto, CA.
Chino | Chino Hills | Montclair, CA
Colton | Fontana | Loma Linda | Redlands, CA.
Morongo Valley | San Bernardino, CA.
Ontario | Rancho Cucamonga | Upland, CA.

Coachella | Lake Elsinore, CA.
Corona | Mira Loma, CA.
Moreno Valley | Murrieta, CA.
Norco | Riverside, CA.



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