HP LaserJet Printer Cleaning
By cleaning your HP laser printers, you’re sure to lengthen your printer’s life and avoid the troubles of printer malfunction caused by not performing the task mentioned. Most printer users tend to search the internet on how-to’s but end up finding complicated steps that’s why in this article, we’re going to show you three ways on how to clean that HP laser printer as easy as a piece of cake.
Message on printer Display Panel | What it means. | What to do. | Additional comments. |
13.XX PAPER JAM [LOCATION] | Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. | For all jam messages, do the following:
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3.0 PAPER JAM [LOCATION] | A non-specific paper jam occurred. |
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13.1 PAPER JAM OPEN INPUT TRAYS | Paper-delay jam at paperfeed area. |
| On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. |
13.10 PAPER JAM CHECK DUPLEXER | Jam at duplexer. |
| On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. |
13.14 | For Laserjet 5si. This error is caused by a defective paper control PCA | Replace paper control PCA. | |
13.2 PAPER JAM OPEN INPUT TRAYS | Paper-stopped jam at paper-feed area. |
| On NX engines this is an input jam. |
13.20 PAPER JAM CHECK REAR DOOR | Media stopped in the paper path during power on or when the top door was closed. |
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13.21 DOOR OPEN JAM | The top cover was open while printing. |
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13.5 PAPER JAM CHECK REAR DOOR | Paper-delay jam at fuser. |
| If still persists – replace fuser, then DC controller. |
13.6 PAPER JAM CHECK REAR DOOR | Paper-stopped jam at fuser. |
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13.99 PAPER JAM [LOCATION] | A non-specific paper jam occurred. |
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Message on printer Display Panel | What it means. | What to do. | Additional comments. |
20 INSUFFICIENT MEMORY | The printer received more data than can fit in available memory. | You might have tried to transfer too many macros, soft fonts, or complex graphics. Press GO to print the transferred data (some data might be lost). Advise the customer to simplify the print job or install additional memory | |
21 PAGE TOO COMPLEX | The data (dense text, rules, raster or vector graphics) sent to the printer is too complex | Press GO to print the transferred data. (Some data might be lost.) Advise the customer to simplify the print job. | More memory might help. |
40 EIO x BAD TRANSMISSION | The connection has been broken between the printer and the EIO card in the specified slot. (Data loss might occur in this situation.) |
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41.3 UNEXPECTED PAPER SIZE | The printer detected a media size different from what it was expecting. This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted. |
| For the 4000, 4050, and 4100 series the paper feed assembly could be bad. Also the paper feed/registration sensors could be knocked out of place. On EX engine printers this error is caused by a bad PIU (paper input unit). |
41.5 PRINTER ERROR | The media reached the PS102 or PS103 sensor too early. |
| For the 4000, 4050, and 4100 series the paper feed assembly could be bad. Also the paper feed/registration sensors could be knocked out of place. On EX engine printers this error is caused by a bad PIU (paper input unit). |
41.x PRINTER ERROR | A temporary printing error has occurred. | The page containing the error will automatically be reprinted. If the error persists: 1. Reseat the connections to the laser scanner and then to the engine controller board. 2. Replace the laser scanner. 3. Replace the engine controller board | |
49.XX PRINTER ERROR | A firmware error occurred |
| This error is usually caused by a bad formatter board. |
Message on printer Display Panel | What it means. | What to do. | Additional comments. |
50.4 PRINTER ERROR | A problem exists with the customer�s line voltage. |
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50.X FUSER ERROR | A fuser error has occurred. |
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51.X PRINTER ERROR | A loss of beam-detect occurred. X description: 1 = Beam-detect error 2 = Laser error |
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52.X PRINTER ERROR | The laser scanner speed is incorrect. X description: 1 = Scanner startup error 2 = Scanner rotation error |
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53.XY.ZZ PRINTER ERROR | There is a memory error with an accessory. The DIMM that caused the error will not be used. Values of X, Y, and ZZ are as follows: X = DIMM type 0 = ROM 1 = RAM Y = Device location 0 = internal memory (ROM or RAM) 1 to 4 = DIMM slots 1, 2, 3, or 4 ZZ = Error number 0, 1, 2 = Unsupported o unrecognized memory 3 = Failed RAM test 4, 5 = Exceeded maximum RAM or ROM size 6 = Invalid DIMM speed 7 = DIMM reporting information incorrectly 8 = DIMM RAM parity error 9 = ROM needs to be mapped to an unsupported address 10 = DIMM address conflict 11 = PDC XROM out of bounds 12 = Unable to make a temporary mapping |
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54.1 REMOVE SEALING TAPE alternates with FROM TONER CARTRIDGE | The toner cartridge has been installed without removing the sealing tape. |
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54.4 PRINTER ERROR alternates with CYCLE POWER TO CONTINUE | A problem exists with the customer�s line voltage. |
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55.xx PRINTER ERROR alternates with CYCLE POWER TO CONTINUE | An internal communications error occurred. | The page containing the error will automatically be reprinted.
| On the 5si, 8000, 8100 this could be a fuser problem. Try replacing the fuser. |
56.X PRINTER ERROR | An incompatible combination of input/ output bins was selected. X = description: 1 = Illegal input or bad accessory connector 2 – Illegal output The page containing the error will automatically be reprinted. | 1. Turn the printer off, and then turn the printer on. 2. Check the printer�s configuration. 3. Verify accessory connection. | |
57.X PRINTER ERROR | A fan failure was detected. X description: 4 = Printer fan 7 = Duplex fan |
| On older style printers this is often caused by a bad main motor. (Older style printer being printers with halogen heating elements in the fuser – 4, 4+, 5, 4si, 5si, etc). |
58.2 PRINTER ERROR | An environmental thermistor (TH3) failure occurred. |
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59.X PRINTER ERROR | A main motor error occurred. X description: 0 = Motor error 1 = Motor startup error 2 = Motor rotation error |
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Message on printer Display Panel | What it means. | What to do. | Additional comments. |
62.X PRINTER ERROR | There is a problem with the printer memory. The X value refers to the location of the problem: 0 = Internal memory 1 to 4 = DIMM slots 1, 2, 3, or 4 |
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64 PRINTER ERROR alternates with CYCLE POWER | A scan buffer error occurred |
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66.XX.YY [TYPE] FAILURE alternates with CHECK CABLES AND CYCLE POWER | An error occurred in an external paper-handling device. 1st X = Device number in chain 2nd X = Device type 1 Input 2 Output 3 Stapler/stacker unit YY = Device specific error | Press GO to clear the message. If the message will not clear:
| On 5si, 8000, 8100 check the C-link hook up. Also check the external paper handling PCA. |
68 NVRAM ERROR CHECK SETTINGS | An error occurred in the printer non-volatile memory (NVRAM) and one or more printer settings has been reset to its factory default |
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68 NVRAM FULL CHECK SETTINGS | An error occurred in the printer’s NVRAM and one or more printer settings has been reset to its factory default. |
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68.X PERMANENT STORAGE ERROR alternates with CHECK SETTINGS | An error occurred in the printer’s permanent storage and one or more printer settings has been reset to its factory default. | Print a configuration page and check the printer settings to determine which values have changed. | |
68.X PERMANENT STORAGE FULL | The printer’s permanent storage is full. Some settings might have been reset to the factory defaults. |
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69.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE | A temporary printing error occurred. X description: 0 = The duplex mechanism has failed |
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79 SERVICE [XXXX] | The printer detected an error. |
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79 & 80 errors – general info. | For trouble shooting 79 and 80 errors you want to determine if external I/O devices are the cause or if it is the formatter. | Remove all external I/O devices (JetDirect, memory, etc.) and see if problem persists. If not, replace the formatter. | |
8X.YYYY EIO [Z] ERROR | The EIO accessory in slot [z] has encountered a critical error. [z] description: 1 = EIO slot 1-The printer detected an error with the EIO accessory. 2 = EIO slot 2-The printer detected an error with the EIO accessory. 6 = EIO slot 1-The EIO accessory detected an error. 7 = EIO slot 2-The EIO accessory detected an error. |
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