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HP LaserJet Enterprise M607, M608, M609 and HP LaserJet Enterprise MFP M631, M632, M633 Repair Service Los Angeles | Orange County | Riverside County | San Bernardino County

June 28, 2018

HP LaserJet Enterprise M607, M608, M609 and HP LaserJet Enterprise MFP M631, M632, M633 Service Los Angeles | Orange County | Riverside County | San Bernardino County

Solve problems For HP LaserJet Enterprise M607, M608, M609

Control panel help system

Restore factory settings

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Printer does not pick up paper or misfeeds

Clear paper jams

Improve print quality

Image defects table

Solve wired network problems

Solve wireless network problems

Solve paper handling problems

Printer feeds incorrect page size   Printer feeds incorrect page size
CauseSolution
The correct size paper is not loaded in the tray.Load the correct size paper in the tray.
The correct size paper is not selected in the software program or printer driver.Confirm that the settings in the software program and printer driver are correct, because the software program settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.
The correct size paper for the tray is not selected in the printer control panel.From the control panel, select the correct size paper for the tray.
The paper size is not configured correctly for the tray.Print a configuration page to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the paper guides are touching the paper.

 

Printer pulls from incorrect tray                    Printer pulls from incorrect tray
Cause               Solution
A driver for a different printer is in use.               Use a driver for this printer.
The specified tray is empty.               Load paper in the specified tray.
The paper size is not configured correctly for the input tray.             Print a configuration page or use the control panel to determine the paper size for which the tray is            configured.
The guides in the tray are not against the paper.             Verify that the guides are touching the paper.

 

Paper does not feed from Tray 2-X           Paper does not feed from Tray 2-X
CauseSolution
The correct size paper is not loaded.Load the correct size paper.
The input tray is empty.Load paper in the input tray.
The correct paper type for the input tray is not selected in the printer control panel.From the printer control panel, select the correct paper type for the input tray. Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight, even if the specified weight is within the weight range.
Paper from a previous jam has not been completely removed.Open the printer and remove any paper in the paper path. Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options.The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays.
An optional tray is incorrectly installed.Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the printer.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the guides are touching the paper

 

Output is curled or wrinkled                           Output is curled or wrinkled
CauseSolution
Paper does not meet the specifications for this printer.Use only paper that meets the HP paper specifications for this printer.
The correct paper type for the input tray is not selected in the printer control panel.From the printer control panel, select the correct paper type for the input tray. Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight, even if the specified weight is within the weight range.
Paper is damaged or in poor condition.Remove paper from the input tray and load paper that is in good condition.

 

 

 

 

HP LaserJet Enterprise M607, M608, M609 printers – Replace the toner cartridge

ItemDescriptionCartridge numberPart number
HP 37Y Extra High Yield Black Original LaserJet Toner Cartridge (M608, M609 only)Extra high-capacity replacement toner cartridge37YCF237Y
HP 37X High Yield Black Original LaserJet Toner Cartridge (M608, M609 only)High-capacity replacement toner cartridge37XCF237X
HP 37A Black Original LaserJet Toner Cartridge (M607, M608, M609)Standard-capacity replacement toner cartridge37ACF237A

 

 

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