HP DesignJet 500 Printer – 24” Model (P/N C7769B)
HP DesignJet 500 Printer – 42” Model (P/N C7770B)
HP DesignJet 500PS Printer – 24” Model (P/N C7769C)
HP DesignJet 500PS Printer – 42” Model (P/N C7770C)
HP DesignJet 800 Printer – 24” Model (P/N C7779B)
HP DesignJet 800 Printer – 42” Model (P/N C7780B)
HP DesignJet 800PS Printer – 24” Model (P/N C7779C)
HP DesignJet 800PS Printer – 42” Model (P/N C7780C
System error 01:10 | A problem with the Electronics module has occurred. |
System error 01:11 | The electronics module has detected a connection problem with the cooling fan. |
System error 01:12 | The EEROM is not configured correctly. |
System error 01:13 | A problem with the Electronics module has occurred. |
System error 02:10 | A problem has occurred with the carriage assembly |
System error 02:13 | A problem has occurred with the carriage assembly. |
System error 03:10 | A problem has occurred with the printers power supply. |
System error 04:11 | Jetdirect network card not detected. |
System error 05:09 (DJ 500 only) | Formatter installed instead of HP-GL/2 accessory card. |
System error 05:10 (DJ 800 only) | Formatter card failure, or Formatter card not detected |
System error 05:10 (DJ 500 only) | HP-GL/2 accessory card failure |
System error 06:03 (DJ 800 only) | Hard disk error |
System error 08:11 | The front panel cannot be detected. |
System error 11:11 | The trailing cable is poorly connected |
System error 11:13 | Problem with setting the voltage of the printheads |
System error 12:11 | A short has been detected in the carriage assembly. |
System Error 17:11 (DJ 500 only) | A problem has been detected while initializing. |
System error 21:10 | A problem has been detected with the Service Station assembly. |
System error 21:11 | A problem has been detected with the Service Station assembly. |
System error 22:10 | A problem has been detected with the Ink Supply Station. |
System error 41:10 | A problem has been detected with the Paper-Axis motor |
System error 41:13 | An error in the paper-axis motor encoder quadrature has occurred. |
System error 42:10 | A problem has occurred with the Scan-Axis motor. |
System error 43:10 | A problem has occurred with the Vacuum fan. |
System error 43:11 | The Vacuum fan is not detected. |
System error 55:11 | A problem with the line sensor has occurred. |
System error 56:10 | Drive roller encoder sensor error. |
System error 56:13 | An error in the drive roller encoder sensor quadrature has occurred. |
System error 61:04 | Firmware error. |
System error 61:05 | The printer was not able to process a job that was sent. |
System error 62:03 | Parallel port communication problem |
System error 63:03 | LAN card communication problem. |
System error 64:03 | USB port communication problem. |
System error 64:04 | Firmware error (USB port). |
System error 65:03 | Generic input/output port communication problem. |
System error 71:04 | Problem allocating memory. |
System error 71:06 | Out of memory problem. |
System error 72:04 | Problem in the scan-axis (firmware error). |
System error 73:04 | Server error. |
System error 79:04 | Miscellaneous firmware error. |
System error 81:01 | Paper-axis shutdown. |
System error 81:11 | Paper-axis shutdown (during the paper advance test). |
System error 85:10 | Paper-axis shutdown (during the paper advance test). |
System error 86:01 | Carriage-Axis shutdown. |
System error 86:11 | Carriage-axis shutdown (during the carriage movement test). |
System error 86:13 | Carriage-Axis shutdown (firmware error). |
System error 87:13 | Unable to read the carriage encoder sensor. |
System error 93:10 | Ink System startup failed. |
HP Designjet Plotter 500 & 800 Series Printers – Problems With the Automatic Cutter Repair Los Angeles | Orange County | San Bernardino County | Riverside County –Southern California
Introduction
When the printer is not cutting the media at the end of a print, it is important to diagnose whether the issue is with the hardware or the software. To determine this, load roll media and press the FORM FEED AND CUT button. If the carriage moves to the left side of the printer but fails to pick up the cutter, the issue is with the hardware. If the printer cuts the media, the issue is with the software.
Software troubleshooting
Follow the steps below to check the software settings.
NOTE: | If the printer cuts the media after sending the test page, but does not cut from the software application, check the settings in the software application. |
NOTE: | If you simply power cycle the printer, the carriage is parked in the Service Station and the printer does not perform a Y-axis home position calibration. The carriage must be in the middle of the printer during bootup in order to force a new Y-axis home position discovery, which thereby resolves any cutter related positioning problems. |
Hardware troubleshooting
The cutter may not be in the correct position to be picked up by the carriage. Try the following steps to correct the cutter positioning.
WARNING: | Do not touch the flat metal strip that runs the length of the printer behind the carriage. Its edges are sharp and can cause injury. |
NOTE: | Do not move the cutter into media path or a media jam will result. |
If the carriage does not pick up the cutter, the issue may be that the cutter is off its track. Follow the steps below to reseat the cutter.
HP Designjet 500, 510 & 800 Series Printers – Cleaning the Printhead and Carriage Contacts Los Angeles | Orange County | San Bernardino County | Riverside County
Introduction
The printheads and/or printhead carriage contacts may gather foreign material that can cause continuity problems. This document provides instructions on how to properly clean the printhead and printhead carriage electrical contacts.
Cleaning the electrical contacts
CAUTION: | Do not clean the printhead nozzle plate. Doing so may cause permanent damage to the printhead. |
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